Terms of Use
By signing up for or using Cadde, you accept these Terms of Use. Please read them carefully. If you don't accept them, don't use the game.
1. Parties
These terms are between [COMPANY NAME] (MERSIS: [MERSIS NUMBER], address: [COMPANY ADDRESS], email: [email protected]) ("we"), which operates the Cadde online social game (the "Game"), and the person using the Game ("you", "player").
2. Account
- To play, you need an account created with an email and password, or with your Google account. You can try the game as a guest for 10 minutes; after that you need to sign up to continue (your guest character and progress move to your new account). You can play right away with an email account; to make purchases you need to verify your email address.
- The information you give must be accurate. You are responsible for not sharing your account and password with anyone and for everything done on your account. If you think your account is being used without permission, change your password right away and write to us.
- Each person may have one account. Accounts may not be sold, transferred or rented.
3. Age limit
- The Game is for ages 13 and over. Children under 13 may not create an account.
- If you are between 13 and 17, you may only play with the permission of your parent or legal guardian; you confirm this when you create your first character. Purchases must also be made with your parent's or guardian's permission.
- The age group you choose is saved to your account and can't be changed later. The Game applies extra protections to players aged 13–17 (for example, rules about entering homes).
4. Code of conduct
You agree to follow the Community Rules in the Game. In particular, the following are not allowed:
- Insults, bullying, harassment, hate speech, sexual content, violence or threats;
- Asking others for personal information, photos, passwords or money; suggesting meeting outside the game;
- Cheating, automated programs (bots), exploiting bugs, or gaining an advantage with multiple accounts;
- Selling or buying virtual items or accounts for real money;
- Pretending to be someone else, or using an inappropriate or misleading name.
We may warn, temporarily restrict or permanently close accounts that break the rules. In serious cases, we may inform the competent authorities as required by law.
5. Virtual currency and items
- xCoin, gems, VIP cards, the Season Pass, clothes, furniture and other items in the Game ("virtual items") are a licence to use that only works inside the Game and has no real-money value; you do not own them.
- Virtual items can't be exchanged for real money or taken out of the Game. Items that can be gifted may only be gifted in the way and under the conditions the Game allows (for example, after being friends for at least 1 day).
- VIP cards (Gold, Diamond, Sultan) wait in your card box. When you open a card, a 30-day membership starts; it ends on its own when the time is up and does not renew automatically. You can gift an unopened card to a friend under the Game's gifting rules; a gifted card can't be taken back.
- When paid items such as gems or VIP cards go on sale, the price, contents and conditions are shown before payment. Because these items are digital content that is added to your account as soon as you confirm the purchase, there is no right of withdrawal under Article 15/1-(ğ) of the Turkish Distance Contracts Regulation; you are asked to confirm this separately on the payment screen. Your other legal rights are reserved.
- To keep the Game balanced, we may change the prices, features and ways of earning virtual items. We will not unfairly take away an item you bought.
- We may take back virtual items obtained through cheating, bug exploits or abuse of refunds.
6. Seasons and events
Seasons, quests and events are valid for a limited time. When a season ends, its quests and unclaimed rewards end too. Up-to-date information about season rewards is always on the Season screen in the Game.
7. Guide programme
- Guides are volunteer players who show newcomers around the neighbourhood and teach them the games. You apply to be a guide in the Game (a registered account, at least level 8 and at least 7 days of membership are required); we review applications and don't have to accept them.
- Guides can only guide players in their own age group; no guide link can be made between an adult and a player aged 13–17. A student can leave their guide at any time.
- Guides receive in-game rewards (gems, VIP cards) as their students progress and stay active. These rewards are virtual items; they are not a fee, salary or employment relationship and can't be exchanged for real money. We may change the reward rules.
- Guides must also follow these terms and the Community Rules, and may not ask their students for personal information, gifts or contact outside the game. We may end the guide role of a guide who breaks the rules.
8. In-game marriage
In the Game, two players can hold a virtual wedding ceremony at the Town Hall with each other's agreement. This is purely a game feature and has no legal effect. Only players in the same age group can marry, and either player can divorce under the Game's rules whenever they wish. We may turn this feature off or change it at any time.
9. Intellectual property
The Game's software, graphics, characters, music, texts and the name "Cadde" belong to us or our licensors. You may use the Game only for personal, non-commercial purposes within these terms. You may share screenshots and videos of the Game for non-commercial purposes, as long as they don't disparage the Game.
10. Player content
Content you create in the Game, such as your chat messages, character name and the layout of your home, is your responsibility. You allow us to use this content to run the Game (showing it to other players, safety reviews). We may remove content that breaks the rules without prior notice.
11. Availability of the service
We work to provide the Game without interruptions or errors, but it may be temporarily unavailable because of maintenance, updates or technical problems. If we decide to shut the Game down, we will announce it at least 30 days in advance.
12. Liability
The Game is provided "as is". To the extent permitted by law, we are not responsible for problems caused by other players' behaviour, your internet connection or your device. This limitation does not apply to damage caused by our intent or gross negligence, nor to the mandatory provisions of consumer law.
13. Closing your account
You can delete your account at any time in the Game with Settings → Delete my account (see Account and Data Deletion). A deleted account and the virtual items in it can't be restored.
14. Changes
We may update these terms. We will announce important changes in the Game or by email at least 15 days in advance. Continuing to use the Game after a change means you accept the new terms.
15. Governing law and disputes
These terms are governed by the laws of the Republic of Türkiye. As a consumer, you can apply to the Consumer Arbitration Committee where you live or where you made the transaction within the monetary limits, and to the Consumer Court for disputes above those limits.
16. Contact
For questions: [email protected]